of Retirement Healthcare Experts
Our Client Services Reps are available to help educate and provide guidance to consumers regarding Medicare Insurance, Long Term Care Planning and other Retirement Healthcare Solutions. We provide a comfortable learning environment absent of sales pressure. All of our Specialists and Phone Support Team Members are salaried/hourly employees rather than sales commission based, so you will get the same great service regardless of if you need to purchase a plan.
Tracy Russo-Keesey, CLTC
President & CEO
With an extensive career in insurance, Tracy brings an educated and enthusiastic perspective to solving the needs of retirement healthcare. She began her career at HTA in 1998, where she worked managing and recruiting agents in the world of health insurance. Throughout the years, she has grown to become a nationally recognized specialist and advocate for both Medicare and Long-Term Care education.
Nicole Kennedy, CLTC
Director of Client Services
Nicole has over 10 years of experience working in the insurance industry as a specialist in both Long-Term Care and Medicare products. Her knowledge and expertise has helped hundreds of agents and financial advisors in finding the best solution for their client’s needs.
Kathy Bretzel
Director of Business Development
With a background in Account Management and relationship building, Kathleen brings a wealth of knowledge and professionalism to HTA. Collaborating with Group Health Agents and their Employer Groups, she offers an expert approach in offering Medicare education and assistance to their employees. her passion for assisting those looking to partner regarding HTA’s Medicare Services is evident to anyone who is seeking this important and necessary, “value-added product” offering.
Brenda Rich
Presenter/Manager
Client & Employer Services Representative
Brenda Rich’s extensive business training and development experience plus a keen understanding of the Medicare business, makes her a natural fit as a member of the HTA Medicare Specialist team. Her talents are utilized as a key specialist in presenting and training to Financial Advisors, Employee Groups and Human Resource professionals. She has helped countless individuals identify Medicare products that most fit their needs.
Joan Miles
Presenter
Client & Employer Services Representative
Joan Miles started her career at HTA in 2018 and provides a positive, easy to follow perspective to your Medicare transition. She has an extensive background in education and brings those talents to individual clients as well as to our employer group presentations.
Our Talented Client Services Team
Anya Phillips
Client Services Manager
Thomas Rie
Paul Bunn
Michelle Zuspan
Courtney Reimold
Bert Neikirk
Fred Seely
Sharon Stevenson
Eric Davis
Our Helpful Policyholder Services Team
Donald Robinson
Policyholder Services Manager
Stacy Watterson
Adam Bozarth
Laura Shur
Debbie Wright
David Schaefer
Heather Cameron
Russell Lupton
Our Back Office Dream Team
Denise Wolverson
Office Manager and Human Resources
Jill Robinson
Licensing Coordinator
Kimberly Russo
Licensing Coordinator
Employer Services Division
Our Employer Services Team is available to work directly with Employers and Human Resources to answer your toughest Medicare questions. Please call or email us any time. We can provide quality, accurate answers and draft a written response that you can forward to an employee if needed.
Client Services Division
Our Client Services Reps are available to help educate and provide guidance to consumers regarding Medicare Insurance, Long Term Care Planning and other Retirement Healthcare concerns. Call in to schedule a no cost phone consultation.
